{"product_id":"implementation-consultancy-fluent-money-retention-journey","title":"Implementation Consultancy - Fluent Money | Retention Journey","description":"\u003cdiv style=\"overflow: hidden;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv style=\"overflow: hidden;\"\u003e\n\u003cdiv style=\"overflow: hidden; font-size: 16px !important; color: #535353;\"\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px; border: 1px solid #cdcdcd;\"\u003e\n\u003cdiv style=\"overflow: hidden; font-size: 16px !important; color: #535353;\"\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px;\"\u003e\n\u003cdiv style=\"overflow: hidden;\"\u003e\u003cspan style=\"color: #80c342; font-size: 18px;\"\u003eProject outline\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv style=\"padding: 2px 20px; margin: 10px 0px 10px 0px;\"\u003e\n\u003cdiv style=\"padding: 0px; border-bottom: 1px solid #ebebeb;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\nFluent Money would like to implement a new Retention Journey Automation within Dotdigital to support ongoing customer engagement and retention activities.\u003c\/div\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px;\"\u003eThe solution will enrol contacts from the PED Contact List and guide them through a structured communication journey consisting of SMS messages and email campaigns driven from externally managed activities.\u003c\/div\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px;\"\u003eThe automation will utilise existing customer data fields to determine progression through the journey, ensuring contacts receive the appropriate communication based on their status at each stage.\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px;\"\u003eThe project will be built in a child account (to be created). \u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"padding: 20px; margin: 10px 0px 10px 0px;\"\u003e\n\u003cdiv style=\"padding: 0px; border-bottom: 1px solid #ebebeb;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"overflow: hidden;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv style=\"overflow: hidden;\"\u003e\n\u003cdiv style=\"overflow: hidden; font-size: 16px !important; color: #535353;\"\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px; border: 1px solid #cdcdcd;\"\u003e\n\u003cdiv style=\"overflow: hidden; font-size: 16px !important; color: #535353;\"\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px;\"\u003e\n\u003cdiv style=\"overflow: hidden;\"\u003e\u003cspan style=\"color: #80c342; font-size: 18px;\"\u003eProject detail\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv style=\"padding: 2px 20px; margin: 10px 0px 10px 0px;\"\u003e\n\u003cdiv style=\"padding: 0px; border-bottom: 1px solid #ebebeb;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003eData\u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003eThe automation will utilise the following custom data fields:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003c!--[endif]--\u003e1_PHONE_WHATSAPP\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan style=\"text-indent: -18pt;\"\u003e2_PHONE_EMAIL\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan style=\"text-indent: -18pt;\"\u003e3_PHONE_VM\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan style=\"text-indent: -18pt;\"\u003e4_PHONE_WHATSAPP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan style=\"text-indent: -18pt;\"\u003e5_PHONE_EMAIL\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cspan style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e6_PHONE_VM\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cspan style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e7_PHONE_WHATSAPP\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cspan style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e8_PHONE_EMAIL\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"margin-top: 0cm;\" class=\"MsoNormal\"\u003eThese fields will be evaluated within decision nodes to determine whether a contact progresses through the journey.\u003c\/p\u003e\n\u003cp style=\"margin-top: 0cm;\" class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003ch3\u003e\n\u003ca name=\"_Toc232504085\"\u003e\u003c\/a\u003eSMS campaigns\u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003eFluent Money will provide SMS campaign assets for use within the retention journey.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eIf SMS assets are not available at the time of implementation, the Implementation Consultancy team will insert appropriately named placeholder SMS nodes to allow the automation structure to be completed.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003ch3\u003e\n\u003ca name=\"_Toc232504086\"\u003e\u003c\/a\u003eEmail campaigns\u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003eFluent Money will provide email campaign assets for use within the retention journey.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eIf email campaign assets are unavailable during implementation, the Implementation Consultancy team will insert appropriately named placeholder email nodes to allow the automation structure to be completed.\u003c\/p\u003e\n\u003cul style=\"padding: 0; margin: 0 20px;\"\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"padding: 20px; margin: 10px 0px 10px 0px;\"\u003e\n\u003cdiv style=\"padding: 0px; border-bottom: 1px solid #ebebeb;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"overflow: hidden;\"\u003e\n\u003cdiv\u003e\n\u003cdiv style=\"overflow: hidden; font-size: 16px !important; color: #535353;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv style=\"overflow: hidden; font-size: 16px !important; color: #535353;\"\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px; border: 1px solid #cdcdcd;\"\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px;\"\u003e\n\u003cdiv style=\"overflow: hidden;\"\u003e\u003cspan style=\"color: #80c342; font-size: 18px;\"\u003eProject schedule\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv style=\"padding: 2px 20px; margin: 10px 0px 10px 0px;\"\u003e\n\u003cdiv style=\"padding: 0px; border-bottom: 1px solid #ebebeb;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e \u003c\/div\u003e\n\u003cdiv\u003e\n\u003ctable class=\"Table-PinkBlueHeaderRow\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border: none; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: -1; mso-yfti-firstrow: yes; mso-yfti-lastfirstrow: yes;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; background: #FBE6F2; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"Usethisforheaderrowsinyourtables\" style=\"mso-yfti-cnfc: 1;\"\u003eID\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-left: none; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; background: #FBE6F2; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"Usethisforheaderrowsinyourtables\" style=\"mso-yfti-cnfc: 1;\"\u003eWhat\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-left: none; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; background: #FBE6F2; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"Usethisforheaderrowsinyourtables\" style=\"mso-yfti-cnfc: 1;\"\u003eWho\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-left: none; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; background: #FBE6F2; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"Usethisforheaderrowsinyourtables\" style=\"mso-yfti-cnfc: 1;\"\u003eWeek\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 0;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e01\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eProfessional Services introduced to the client\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eDotdigital Customer Success\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e0\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e02\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eAutomation build\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eImplementation Consultant\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e1\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e03\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eInternal QA and amends\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eImplementation Consultant\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e2\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e04\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eExternal testing\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eFluent Money\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e2-3\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e05\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eClient to feedback amends (round 1)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eFluent Money\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e3-4\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 5;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e06\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eRound 1 amends implemented\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eImplementation Consultant\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e5\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 6;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e07\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eClient review and feedback amends (round 2)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eFluent Money\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e6\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 7;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e08\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eRound 2 amends implemented\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eImplementation Consultant\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e7\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 8;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e09\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eClient sign-off and go-live\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eClient\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e7-8\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 9;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e10\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eTwo-week review period\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eAll\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e8-9\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 10; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd width=\"31\" valign=\"top\" style=\"width: 23.2pt; border: solid #BFBFBF 1.0pt; mso-border-themecolor: background1; mso-border-themeshade: 191; border-top: none; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e11\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"337\" valign=\"top\" style=\"width: 253.0pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eProject closed and handover to customer success\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"170\" valign=\"top\" style=\"width: 127.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003eAll\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"57\" valign=\"top\" style=\"width: 42.55pt; border-top: none; border-left: none; border-bottom: solid #BFBFBF 1.0pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themeshade: 191; border-right: solid #BFBFBF 1.0pt; mso-border-right-themecolor: background1; mso-border-right-themeshade: 191; mso-border-top-alt: solid #BFBFBF .5pt; mso-border-top-themecolor: background1; mso-border-top-themeshade: 191; mso-border-left-alt: solid #BFBFBF .5pt; mso-border-left-themecolor: background1; mso-border-left-themeshade: 191; mso-border-alt: solid #BFBFBF .5pt; mso-border-themecolor: background1; mso-border-themeshade: 191; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 4.0pt; line-height: normal;\"\u003e10\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"padding: 20px; margin: 10px 0px 10px 0px;\"\u003e\n\u003cdiv style=\"padding: 0px; border-bottom: 1px solid #ebebeb;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"overflow: hidden;\"\u003e\n\u003cdiv style=\"overflow: hidden; font-size: 16px !important; color: #535353; background-color: #f6f6f6; border: 1px solid #cdcdcd;\"\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px;\"\u003e\n\u003cdiv class=\"grid__item\" style=\"padding: 20px;\"\u003e\n\u003cdiv style=\"overflow: hidden;\"\u003e\u003cspan style=\"color: #80c342; font-size: 18px;\"\u003eCost and additional information\u003cbr\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv style=\"padding: 2px 20px; margin: 10px 0px 10px 0px;\"\u003e\n\u003cdiv style=\"padding: 0px; border-bottom: 1px solid #ebebeb;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cul style=\"padding: 0; margin: 0 20px;\"\u003e\n\u003cli\u003eQuote ref: 11890513985\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eNumber of credits: 11\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstrong\u003eProfessional Services Terms\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv\u003eThe work described hereunder must be redeemed within 12 months from purchase, on a date and time to be agreed with Dotdigital. Unless due to the availability of Dotdigital, any failure to instruct Dotdigital to commence or agree the work described (in whole or in part) will result in forfeiture of the entirety of the fee and no credits or refunds, pro rata or otherwise, will be provided. In addition to the Dotdigital Terms, this product is also subject to the terms found at: \u003cspan style=\"color: #00aaff;\"\u003e\u003ca style=\"color: #00aaff;\" href=\"https:\/\/dotdigital.com\/terms\/ps-terms\/\" title=\"PS Terms\" target=\"_blank\"\u003ehttps:\/\/dotdigital.com\/terms\/ps-terms\/\u003c\/a\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Service Station","offers":[{"title":"Default Title","offer_id":57637216289150,"sku":null,"price":11.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0516\/1209\/0560\/files\/SS_27_486b6612-031e-4a6a-b9c4-f396698c8c5c.png?v=1728562206","url":"https:\/\/servicestation.dotdigital.com\/products\/implementation-consultancy-fluent-money-retention-journey","provider":"Service Station","version":"1.0","type":"link"}