9983470455 - Key Retirement Group - Confidence Check - Pre-call SMS - Implementation Consultancy

9983470455 - Key Retirement Group - Confidence Check - Pre-call SMS - Implementation Consultancy

Price on Application
5 Service Credits

Project outline


A confidence check for the Pre-call SMS program.


Project detail

Pre-call SMS data

The Pre-call SMS program sends an SMS to contacts who have filled in an enquiry form and stated that they are happy to be contacted by SMS. The SMS informs them that a Key Retirement Group will call them shorlty and informs them of the phone number the call will be coming from.

Contacts are added into the list New Contacts from Kentico and enrolled into the Pre-call SMS program via the program enrolments settings on the list properties.

Confidence check

The Dotdigital Implementation Consultant will perform a confidence check on the pre-call SMS program.

The following outcomes will be tested:

ID

Scenario

Expected behaviour

01

ALLOWSMS is not equal to ALLOW

Contact waits at delay node and is added to "Nurture" program

02

ALLOWPHONE is not equal to ALLOW

Contact waits at delay node and is added to "Nurture" program

03

MOBILEPHONE does not start with a 07

Contact waits at delay node and is added to "Nurture" program

 

One round of testing is included in the project. Once the test is complete, the Implementation Consultant will share documentation with Key Retirement Group.

Courtesy period

A 10-working-day support window will begin once project documentation has been delivered to Key Retirement Group. During this period:

  • Key Retirement Group will monitor the program and report any issues
  • The Implementation Consultant will triage reported issues

At the end of the 10-day period, the Implementation Consultant will formally close the project.

Things to note

  • Anything in addition to or outside of the above will require a rescope and may incur additional costs


    Project schedule

    Timelines are estimated at point of this document being created. Delays in assets being provided, or increased changes will extend the delivery. Where possible, Dotdigital will always aim to deliver ahead of schedule.

    Task Week

    Call to confirm deliverables

    		 0

    Replication of programs made with adjustments

    Test plan shared with Key Retirement Group

    		 1

    Test plan carried out

    		 2 to 3
    Documentation shared 4

    Courtesy period ends

    Project formally closes

    		 6

    Cost and additional information

    • Quote ref: 9983470455
    • Number of credits: 5

     

    Professional Services Terms

    The work described hereunder must be redeemed within 12 months from purchase, on a date and time to be agreed with Dotdigital. Unless due to the availability of Dotdigital, any failure to instruct Dotdigital to commence or agree the work described (in whole or in part) will result in forfeiture of the entirety of the fee and no credits or refunds, pro rata or otherwise, will be provided. In addition to the Dotdigital Terms, this product is also subject to the terms found at: https://dotdigital.com/terms/ps-terms/