Acacium Group - CYP Notifications - AP Campaigns - SMS - Automations

Implementation of 'Appointment Reminder' service emails

Solution Overview
Dotdigital’s solution will involve insight data, automated programs, triggered campaigns and the SMS node for automated programs.

For scheduled sends, Acacium Group will regularly import new contacts and appointment data (as insight data) into their Dotdigital account. The Dotdigital team will build segments looking for contacts with specific appointment types, specific appointment statuses or appointments in X days’ time. The contacts that meet the segment rule(s) will be enrolled into automated journeys that send the notification emails out. Acacium Group will provide contact communication preferences which will enable Dotdigital to send either an email or SMS to the contact based on their preferred type of communication.

For event/trigger-based comms, Acacium Group will use Dotdigital’s transactional API endpoint to launch out the notifications in real time. Dotdigital will build the triggered email campaigns and Acacium Group will setup the API to launch the email based on campaign ID – any personalisation in transactional campaigns will need to be provided in the request from Acacium. For triggered SMS, Acacium Group will send the full SMS content alongside the request.

Dotdigital will build

• 34-37 triggered (scheduled) email campaigns
  
• 11-14 triggered (scheduled) SMS campaigns
• 11-14 automated (scheduled) journeys

Summary of emails and SMS

Scheduled:

• Registration reminder
• Book an assessment:
  • 72 hours reminder*
  • 120 hours reminder*
• Book care planning appointment:
  • 72 hours reminder*
  • 120 hours reminder*
• Book appointment (treatment only):
  • 72 hours reminder*
  • 120 hours reminder*
• Initial assessment reminder**
• Care planning reminder**
• Appointment reminder**
• Missed appointment (no future appointment booked)
• Missed appointment (future appointment booked)

 Event/trigger based:

• Welcome to Service
• Registration confirmation
• Assessment booking confirmed
• Care planning booking confirmed
• Appointment confirmed
• Cancelled appointment
• Get Help Now comms
• Referral requires additional information
• Referral rejected
• Not accepted for treatment
• Further treatment required
• 1 hour before assessment/care planning/appointment reminder
• 15 minutes before assessment/care planning/appointment reminder

 The schedule sends will use insight data (appointment data) to enrol contacts into the programs for specific notifications. The Event/Trigger based comms will use Dotdigital’s Transactional Email API to launch the notifications out to contacts.

Estimated delivery schedule